One of the key challenges of managing is keeping control on communication.

i.e to say

1. Identifying relevant communication i.e. for both verbal and non-verbal.
2. Capturing this relevant communication to a centralized repository as data.
3. Efficient extraction of this stored information using state of the art data filtering techniques.
4. Distribution of data to all relevant entities.
5. Ensuring that data is received.
6. Also, ensuring correct interpretation of data.

Corporate intranet driven by SOA for all apps is a great medium towards achieving such an objective.